Articles

Company stands out

as a pillar in the industry

By Ryan Boulton – BCnews Staff
Barrie Construction News - May 2004

In the fly-by-night world which too often con sumes the residential window and door business, Northern Comfort Windows and Doors are a pillar of the industry, taking professionalism within Barrie and surrounding area the extra mile.

Heeding the finest details of the job from to quality control, commitment, a dedication to the industry and a knowledgeable and certified staff, Ernest Ebner and the Northern Comfort team have forged a sound name when it comes to meeting residential needs. From consultations of their industry-leading product line to complete installation, Northern Comfort staff is completely capable of handling any needs, Ebner explains.

“We take care of the residential needs and we try to maintain good service to the customer,” says Ebner, a 35-year veteran of the window and door business. “Here at Northern Comfort, we have our own service department, which takes care of the jobs as quick as possible and we always give the customer good quality work.”

Located at 20 Bell Farm Rd. in Barrie since opening operations in 1996, administrative assistant Dyana Dalley says along with their penchant for high quality installation and service, they also hang their reputation on the quality of what they sell. Dealing with only the best in the business, Dalley says Northern Comfort’s line of high performance vinyl windows, steel entrance door systems and sliding/soffit Florida rooms, live up to their stringent requirements.

With suppliers such as Tru Tech Door Systems, Doorplex, Vinylbilt Windows, Sunview Patio Doors, York Aluminum, Proview Sunroom and Lifestyles Sunrooms, Northern Comfort has the names to back up any job. “Here at Northern Comfort we sell and install replacement doors and windows and we only sell quality,” says Dalley of the Window Wise certified dealer and installer. “Being associated with Window Wise, customers know our products are CSA approved and that the installers are certified to do it. It’s good peace of mind for the customers.”

Enlisted with the Window Wise program since 2000, the association reinforces the dedication Northern Comfort takes towards the job. Designed to give homeowners a quality assurance program of their investment, the Window Wise National Program certificate ensures lasting quality for each of Northern Comfort’s undertakings. Boasting a team of 15 certified Window Wise installers, Dalley says this ensures champion quality and correct installation.

“There’s a lot of companies out there who subcontract and use windows that aren’t tested, let alone certified and that’s something we don’t do,” she says. “We provide good service, good product and good installation.”

A veteran Northern Comfort installer, Dave Hemke explains the Window Wise Certification program is a great security blanket for the customer, no matter how competent a company looks. “Because we are Window Wise installers, our windows have to be installed to a specific criteria which means we’re different from the companies that just slam a window in,” says Hemke.

“Our windows have to be foamed correctly, shimmed correctly and everything so that the window is properly supported.” Echoing the importance of maintaining a solid name, Vice-president Gabby Ebner says staying on top of the key points of the industry is what sets Northern Comfort apart.

“We have vast product knowledge,” she explains as the Window Wise program continually educates and certifies the Northern Comfort installation crew. “From the way we install to our service, our products are of the highest quality.”

For the long-time window man himself, Ebner however says it’s the same old answer to the question of staying ahead in any business. Quality work and a dedication to the industry and more so the customer.

“There is a lot of people in the industry that really don’t have any clue or know anything about it and that’s what made me get into the business myself,” explains Ebner. “Here at Northern Comfort we have good suppliers who are well established and the customer can count on their quality and service. Because of that, we can give the customer what we promise – the best replacement windows and doors and the best service as well.”

For more information on Northern Comfort Windows and Doors call (705) 733-9600, 1-888- 220-2221.

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