Our warranty is a promise that if anything goes wrong with your purchase, the problem will be resolved at no cost to you. Unfortunately not all window and door companies see it this way. We hear so often that many warranties only cover the product itself. That’s not good enough. We believe that all parts and labour related to the installation of your doors and windows should be included in the life of your warranty too—so the Northern Comfort Warranty covers sheet metal flashing, carpentry, foam insulation — everything that’s part of the installation process.

In many cases, the installation isn’t even mentioned in the warranty because the company that is making your windows or doors is often not the same company that sells and installs them. What is done during the installation process is just as important as the quality of the windows themselves. A poorly installed window or door won't work properly, and what's even worse is if something goes wrong, you could end up stuck between two companies blaming each other for your problem.

We believe that any ongoing service requirements should be covered in your warranty as well. If your front door isn't closing properly after 12 years or if the crank breaks on your window because you like fresh air and open it a lot, that’s our problem, not yours. Our Warranty means you can buy our windows and doors with confidence and peace of mind for the life of the warranty. It’s just that simple.